Terms & Conditions

General

All goods and products advertised on this website are and remain the property of EMTV until paid for in full. We accept credit and debit card payments, post and fax orders and payment by cheque and bank transfer. These options are available at the end of the cart checkout process. Goods will be dispatched when payment has been received/confirmed.

Missing Items

If you receive an order which is incomplete, please contact us as soon as possible. This should be within 2 working days of receiving your order. We will arrange a replacement, send you the missing items or arrange a refund promptly.

Damaged/Defective Goods

If you receive an order which has damaged or defective goods please contact us as soon as possible. This should be within 2 working days of receiving your order. We will arrange a replacement promptly.

General Returns

We are happy to accept your return and will refund your credit card for the amount of the items purchased if you:

• Return the goods with their original packaging an in an unopened/as new condition
  
• Include your packing slip and/or order number
• Return your items within 15 days of the delivery date

All returned goods should be sent by recorded delivery to:
EMTV Online Shop, 30 Rogers Hill, Worcester, WR3 8JQ, UK.

NOTE: Original and return shipping costs will not be refunded. We cannot return non-qualifying items to you.

Privacy Policy

This policy explains how EMTV uses any information you provide to us during your use of our website.

This online shop is operated by EMTV. (‘us’) which is the Data Controller for the purposes of the Data Protection Act 1998. You may contact us at the following address:

Edge Media Rescue
c/o 4 Wolborough Heights
South Road
Newton Abbot
Devon
TQ12 1HQ

Email: info@emtvshop.co.uk

The information you provide to us during your use of our site will be used by us in order to supply you with goods and services under the Terms and Conditions of our websites. We may also collect information about your buying preferences in order to contact you from time to time by e-mail or telephone with details of carefully selected products or special offers which may be of interest to you. We undertake not to share or disclose any of the information which you provide to us, save that which is necessary to complete the purchase transaction.

If you do not wish to receive information from us or our associated companies, agents and suppliers in the future, please opt out of our shop newsletter and/or contact us. You may at any time request a copy of the information we hold on you (for which we may charge a small fee) by writing to us at the above address.